Posts Tagged ‘Networking Events Wimbledon’

5 Star Customer Service Event – Photo Gallery

Posted by Dickie Wilkinson

Thank you to WBG member, Simon Merrett of AMZ, for taking the photographs on the day.

Recognising Great Customer Service – More Rewarding Than Money?

Posted by Dickie Wilkinson

Being told ‘Thank You’ for delivering Great Customer Service can often be more motivating  and rewarding than Money. Customer Services expert, Derek Williams, CEO  of The WOW! Awards, shares his thoughts…

Peter tells me, “I wish I could have been there when he got called up in assembly… Apparently he raced up to the head teacher at the front, completely beaming with pride. His badge is a piece of paper, laminated, with a safety pin, maybe cost 50 cents to make…. but he is bouncing with happiness and all his friends think he’s really cool!!”

It seems almost criminal that the most important lessons in human psychology are learnt at the earliest stages of our growth and education but are then almost forgotten for the rest of our lives.

As children at home and in school we learn the power of recognition. Money would be of no use to a four year old. But a gold star on a chart or a merit badge pinned to a shirt or a little certificate from the head teacher means everything. These tokens recognising achievement become a major part of our lives. Parents and grand-parents applaud these honours. And many a child will store these little memento’s in a safe place as a lasting reminder that they are brilliant.

But what we learn in our youth somehow seems to get relegated as a memory of youth; not something that can be used in today’s world of the busy professional. In our eagerness to impress and progress we forget about the power of recognition and start instead to focus on the power of reward.

As leaders and managers we become conditioned to believe that most people will only work hard for money and if we want them to work harder then we have to pay them more. So much so that it becomes a fear – the fear that people will only respond to money or reward.

This fear gets complemented by other fears.

The fear that customers only want to complain.

The fear that we have to micro-manage in order to get the best possible outcome.

The fear that softness is weakness.

And so we create organisations that, to the outside world, appear hostile; not quite what customers might have been looking for!

The WOW! Awards. is based on the idea that customers could catch people doing things right. And what we have begun to understand from The WOW! Awards is both fascinating and contradictory…

The truth is that people love to say “Thank you,” when they receive great customer service. It just has to be simple to do, and in a way that gives front line people recognition from the most senior management. Unfortunately, most organisations only ever ask for complaints and so all they ever receive are complaints.

Fear #2: That we have to micro-manage people to achieve the best result?

Yet every time I ask people would they like to be micro managed or would they prefer to be given the responsibility, the resources and the support to do a good job, guess what their reply is?

Fear #3: That people only respond to the incentive of money or reward?

A survey of UK sales people conducted by Austin Benn found that, “Being respected is the single biggest motivator in all respondents, far more than money!” The key point here is not so much “Being respected is the single biggest motivator” but that “all” respondents answered this way. (I recommend watching “The Surprising Truth About What Motivates Us” by Dan Pink).

Fear #4: That softness is weakness.

What we have discovered is that the most powerful tool at our disposal is the ability to say, “Thank you,” provided that it is done in a sincere way. When that “thank you” comes from a customer recognising great customer service, and is delivered by senior management, the power is awesome!

Derek Williams, founder of The Wow Awards! will be a guest panellist at the next Wimbledon Business Group Lunchtime Networking Event: Delivering 5 Star Customer Service.

Book Tickets

Are You Delivering 5 Star Customer Service?

Posted by Dickie Wilkinson

Customer Service should be at the heart of any business. Yet while many businesses know this, delivering it can sometimes prove more difficult, and we all let our standards slip from time to time!

That’s why Wimbledon Business Group are hosting a panel discussion on delivering: ‘5 Star Customer Service!’

So, how can your business benefit by attending?

We have a fantastic panel lined up. Each chosen for their experience and expertise in providing great customer service. These include; Wow! Awards, CEO, Derek Williams. Metro Bank, Wimbledon Director, Julie Baker and award-winning, independent estate agent, Angela Allright of Tennsion Property.

Tickets are on sale now via Eventbrite with proceeds to Merton Mencap

About the panellists:

Wow! Awards CEO, Derek Williams.

The Wow Awards is an independent awards body helping businesses to engage employees in consistently delivering good customer service. Wow! Awards clients include: Balfour Beatty, Local Councils and NHS Foundations and Which? Ltd.

Metro Bank, Wimbledon Director, Julie Baker.

Since opening it’s first branch in 2010, Metro Bank have already won a slew of awards. Their high street branches are open 7 days a week and from 8am-8pm on weekdays. Their no-nonsense, customer focused approach has proved to be a winning formula in 2016 they won 5 Moneywise Customer Service Awards.

Tennison Property Director, Angela Allright.

Tennison Property is an award-winning, independent estate agent in Wimbledon Chase. Having previously won awards for going the ‘extra mile’, Tennison’s Director, Angela Allright, understands how important it is for small businesses to deliver fantastic customer service. At this event Angela will be sharing her hints and tips that any size of business can put into practice.

Book your ticket now

Meet-the-Editors Event, Photo Gallery

Posted by Dickie Wilkinson

Editors Share their Top Tips at Networking Event

Posted by Dickie Wilkinson

Editors from Wimbledon publications at Wimbledon Business GroupLast Thursday, Editors from Merton based publications shared their knowledge, tips and bugbears with local business owners in a panel discussion hosted by Wimbledon Business Group.

‘Meet-the-Editors’ was an opportunity for freelancers and business owners to learn how to get free publicity. It gave attendees the chance to develop relationships with local journalists, understand what makes a great news story and how to generate positive PR.  (more…)

Networking Extra! Meet-The-Editor’s Event

Posted by Dickie Wilkinson

Wimbledon Business Group Presents: ‘Meet The Editors’

Are you a business owner? Marketing or PR manager? Charity, School or Community organisation?

Ever wondered how some companies and organisations always seem to be in the newspapers doing great things and getting great publicity?

On Thursday 6th Oct Wimbledon Business Group (WBG) is hosting a special, meet the editors panel discussion, book your ticket online today and join us and the panellists to learn:

and lots more.

Confirmed Panellists include:

Wimbledon Guardian | Time & Leisure | Darling Magazine | Lady Wimbledon

editors-logos-only

 

 

 

 

There will then be further opportunity to network with editors, advertisers and like-minded businesses over a buffet lunch and drinks.

Proceeds from the event will be going to WBG’s affiliate charity, Merton Mencap

Places are limited. So book today and get to know more about seeing your business in the news for the right reasons!

When: Thursday 6th October 2016 | 12:30pm – 2:30pm

Venue: The Holistic Fitness Studios SW19 1RG

(Just a moments walk from Wimbledon Station)

Contact: Book online here or Further details via: Contact Page or

Call Dickie Wilkinson on: 07905 103 686

 

 

Wimbledon Business Group invite you to: ‘Relationology’

Posted by Dickie Wilkinson

WBG are excited to announce Matt Bird, author of Relationology, will be the headline speaker at our exclusive Wimbledon bookfest event on Wednesday 8th October.

Matt is a well established speaker and writer advising a number of blue chip companies how to improve their relationships with consumers and business colleagues.

In his book, Relationology, Matt reveals his 101 secrets to business success. Helping you to generate more business through improving the level of your relationships with people. Making you the go to guru of your industry!

So come and join Matt Bird and the members of Wimbledon Business Group for an informative and friendly morning of breakfast, learning and networking.

Tickets are limited so book today.

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